VIVSANTEW SHIPPING POLICY

Last updated: [08/14/26]

At Vivsantew, we do our best to process and ship orders as quickly as possible. This Shipping Policy explains our processing times, shipping methods, and responsibilities related to order delivery.

1. Order Processing

Orders are generally processed within [1 to 3 business days] after payment is received.

Orders placed on weekends or holidays may be processed on the next business day.

During periods of high demand, processing times may be slightly longer.

2. Delivery Times

After shipment, estimated delivery times are generally:

• Standard shipping within the United States: [3 to 7 business days]
• Express shipping: [1 to 3 business days, if available]
• International shipping: [7 to 21 business days, if available]

These delivery times are estimates and do not guarantee delivery on a specific date.

Delays may occur due to circumstances beyond our control, including weather conditions, peak shipping periods, carrier delays, or customs inspections.

3. Shipping Fees

Shipping fees are calculated and displayed at checkout before your order is confirmed.

We may occasionally offer free or discounted shipping promotions.

4. Order Tracking

When tracking information is available, you will receive a shipping confirmation containing the information needed to track your package.

Please allow some time for tracking information to be updated by the carrier.

5. Shipping Address

The customer is responsible for providing a complete and accurate shipping address at the time of purchase.

Please carefully review your address before confirming your order.

Vivsantew is not responsible for delays, lost packages, or incorrect deliveries caused by an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address after placing your order, please contact us promptly at drjoule20@gmail.com.

We will do our best to correct the address before shipment, but we cannot guarantee that changes will be possible once the order has been processed or shipped.

6. Lost or Delayed Packages

If your package appears to be lost or significantly delayed, please contact us so that we can review the situation with the carrier.

Once a package has been transferred to the shipping carrier, certain delays may be outside Vivsantew’s control.

However, we will work with you to find a reasonable solution.

7. Packages Marked as Delivered

If the carrier’s tracking information shows that your package has been delivered but you have not received it, please:

• Check around your home or delivery location.
• Check with household members or neighbors.
• Contact the shipping carrier directly.
• Contact us if the package remains missing.

We will review each situation individually.

8. Packages Returned to Sender

If a package is returned to us because of an incorrect address, refused delivery, or unsuccessful delivery attempt, we may contact you to determine the next steps.

Additional reshipping fees may apply when the return is caused by incorrect information provided by the customer.

9. International Shipping

If Vivsantew offers international shipping, customers may be responsible for customs duties, import taxes, and other charges imposed by the destination country.

These charges are generally not included in the product price or shipping fees shown at checkout.

Vivsantew is not responsible for delays caused by customs procedures.

10. Products Damaged During Shipping

If your order arrives damaged, please contact us as soon as possible at drjoule20@gmail.com.

Please provide:

• Your order number.
• A description of the issue.
• Photos of the damaged product.
• Photos of the packaging, if possible.

We will review your request in accordance with our Refund and Return Policy.

11. Changes to This Policy

Vivsantew reserves the right to update or modify this Shipping Policy at any time.

Any changes will be posted on our website with an updated revision date.

12. Contact Us

For questions regarding your order or our Shipping Policy, please contact us:

Vivsantew
Email: drjoule20@gmail.com